Problems with bonus videos - Report thread

PTR1- Video 24317 is about the only one that is selected for me. It takes multiple login / logouts to grab a different video that I can actually play.

I have noticed that occasionally the video windows opens with 17491 and then switches to 24317. Sometimes it goes from 17491 to 21781 and then to 24317.

Those other codes are only displayed for less than a second, even so, I've seen them so many times I'm pretty sure I have them correct.

I've believe I've found a work around for video code 24317. At least it's worked the past dozen or so times. 'X' out of the 'secure special bonus' screen, at the next screen where is says 'Video stopped' hit RESTART, the video will still fail, but this time wait for the 'reload' option in the video screen. Click reload and a video will play.

It also doesn't seem to matter which order this happens in, they just need to both be done, once. I've done both 'restart' the 'reload' and a 'reload' then a 'restart'. Each time I got a video to play.

Video #24317 will not play and can't go any farther unless it plays.

Hei RM3 Dave

I moved your post into this collection thread.

How does it look for you?
Is there a black or white screen? Or do you see something of the video?

Greetings,

Pia

It's black screen and refresh does not work.

potwierdzam bonusy filmowe sie nie wlaczaja.

On both PTR 1 & 2 I am not able to watch the video's. That is; most of the time. Every once in a while it works for a small period but then all of a sudden it stops again on one perticular number: 21450.

Hei cowboysimon

I moved your thread in the right section.

Is it always this video number? and how often do you have the problems?

Greetings,

Pia

Quote from Rakiman

Video 21785 und 22674 startet derzeit nicht auf dem aktuellen PTR 3

Auf PTR2 auch nicht.

video 21785 startet nicht (nie)

ptr 3, pt r4, ptr 5

wie ich eben gesehen habe, bereits seit sommer 2019

Moin,

die Videos von Bosch und Kinder laufen aber bleiben am Schluss hängen, man muss reloaden. Wenn es schei... läuft kommt es wieder usw.

Sehr, sehr schlecht. Ich werde in Zukunft auf die Videos verzichten. Super Technik

Zloženie: 100% bavlna.

I haven't seen the LG videos on my regular server yet, but they don't play here at all.

The Siemens Energy adverts do the same thing on Loch Ness, they start playing and then I get this error:

Screenshot by Lightshot

Quote from reveree

video 21785 startet nicht (nie)

ptr 3, pt r4, ptr 5

funktioniert immer noch nicht.

wann schmeißt ihr das endlich raus ?

ich denke der werbepartner zahlt sowieso nicht wenn´s nicht funktioniert.

oder weiß er das am ende gar nicht und zahlt für nix und wieder nix ?

Wenn man eine Lok aus dem Museum reaktiviert und einen fahrplan setzen will, friert die Session ein.

Bonus videos are working but sometimes a black screen is shown. In this case you should click two or three times in the window and then you can reload the bonus video

Beim Hotel und beim Restaurant gibt es öfter Probleme

Quote from sabirzum

Bonus videos are working but sometimes a black screen is shown. In this case you should click two or three times in the window and then you can reload the bonus video

Or click the big X and star it again, faster than waiting 10 sec or other bugs. I just spend 7 minutes to "watch" all 6 videos...