Problems with bonus videos - Report thread

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  • I cannot close the video window - no close button :(

    Opera 57.0.3098.106


    The next start of video shows this window with close button (and the same black screen) so it's ok

    Same here.. even if i click play 20 times it dont start.

  • Hello together,

    I moved your threads into our Video Problem Thread.

    Could you tell me if this happens on all PTR servers or just on one? On wich one?

    And do you know the ID from the Videos?



  • Hey Pia.

    Its in both PTR 1 and PTR 3.. Just testet it on PTR3, And it starts with the video ID: 23309 when i refress it goes to video ID: 21785. And it stays there no matter how many times i refress, but video never shows.

  • Hello togehter,

    I moved your reports in the right thread :)

    Also I passed the video IDs to our video partner, so they could try to find the error.



  • When playing videos from the widget I do not receive prize for watching second video. I always get the station bonus and the second video always plays, I just don't get the prize. This just started 1 or 2 days ago. When I first joined the session on PTR1 the videos worked fine. Now I only get the second prize if I watch from the train station

  • PTR 1 and 2 on Google Chrome

    videos are very hit and miss..

    sometimes I can watch one, very rarely will I ever be able to watch the bonus video. Majority of the time I cannot watch any videos at all.

  • Hello together.

    What means 'you can't watch any videos'?

    Does the video window doesn't open? Or does the videos not start or what does it looks like?



  • PTR1 - Video code in upper left corner - 24317 is a problem. I have to reload it multiple times before it will play, sometimes I have to refresh and then grab a different video to play. Which isn't to bad if it is the first one, for the station bonus, but when it's the second one, for the player bonus, I lose what ever prize I might have received.

    Edited once, last by curves: added server - PTR1 ().

  • PTR1 - Video code 24317 continues to be a problem. It was the only video that would come up during the previous end game, and it refused to play, so I could not watch a single one. Now, at the start of an era 1, it comes up frequently and it still will not play at all. I have to log out and log back in to grab a different video. Even then I only get the station bonus as it tends to grab 24317 for the personal bonus.

    Please fix this video or remove it from the pool until a fix is found.

    Edited once, last by curves: added server PTR1 ().